gogo bd's Privacy Policy

1. Introduction and Scope

gogo bd is an online gaming and betting platform that provides casino games, sports betting and live dealer services to users in Bangladesh. This privacy policy applies to the gogo bd website (https://gogo-bd.cam), mobile applications and all related services.

This policy explains what personal information we collect from you, how it is used, under what circumstances it may be shared with third parties, and what steps we take to protect your information. Our Terms and Conditions set out the full terms governing use of our services.

By continuing to use our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services.

2. Information We Collect

gogo bd collects various types of information to provide users with a safe and smooth experience. A detailed breakdown is given below:

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (encrypted)

2.2 Financial Transaction Information

Information collected during deposit and withdrawal processes:

• Payment method details (bKash, Nagad, Rocket, Upay account information)
• Transaction amount and date
• Transaction reference number

2.3 Automatically Collected Technical Information

Information collected automatically while you use our platform:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Login time and session information
• Game play history and betting activity

2.4 Communication Information

When you contact our customer support team via live chat or email, records of those conversations are also stored. This is used to improve service quality and resolve disputes.

3. Purpose and Use of Information

gogo bd uses collected information for specific and legitimate purposes. No information is used unnecessarily or beyond its original purpose.

3.1 Account Management and Verification

Personal information is used to create new accounts, verify identity, confirm age and maintain account security. All users are required to provide accurate information.

3.2 Financial Transaction Processing

Transaction information is used to process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and to prevent financial fraud.

3.3 Service Improvement

Technical and usage information is used to analyse user experience, identify platform issues and add new features.

3.4 Responsible Gaming

Necessary steps are taken under our Responsible Gaming programme to detect unusual betting patterns and protect users.

3.5 Customer Communication

Contact information is used to send important account notifications, transaction confirmations, security alerts and promotional messages (subject to your consent).

4. Data Storage and Security Measures

gogo bd applies industry-standard technical and organisational measures to protect your information. All data stored on our servers is secured with SSL (Secure Socket Layer) encryption.

4.1 Technical Security

• SSL/TLS encryption during transmission
• Data encryption at rest
• Regular security audits and vulnerability testing
• Firewalls and anti-intrusion systems to prevent unauthorised access
• Two-factor authentication (OTP) system

4.2 Data Retention Period

Collected information is retained while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes and investigate fraud.

4.3 Employee Access

Our staff can only access information necessary for their specific role. All employees are bound by confidentiality agreements and receive regular data protection training.

5. Sharing Information with Third Parties

gogo bd does not sell any user's personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket and Upay is shared with the relevant mobile financial service providers. This information is used solely to verify transactions.

5.2 Game Providers

Our game partners — including Pragmatic Play, Evolution, PG Soft, JILI and Spribe — process the necessary data to ensure fair gameplay and provide technical support. They also comply with international data protection standards.

5.3 Legal Obligations

Information may be provided to legal authorities when required by a court order, government directive or fraud investigation. In such cases, only the minimum necessary information is provided.

5.4 Business Transfers

User information may be transferred in the event of a company merger, acquisition or other business change. Users will be notified in advance in such cases.

6. Cookies and Similar Technologies

Cookies and similar technologies are used on the gogo bd website and app. Cookies are small data files stored in your browser that help improve platform functionality.

6.1 Essential Cookies

These cookies are required to maintain login sessions, carry out security checks and run core platform functions. Disabling them will prevent the service from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game settings and other personal preferences, so you do not have to adjust settings each time you log in.

6.3 Analytics Cookies

These cookies are used to understand platform usage patterns and improve the service. Information collected through them is generally aggregated and anonymous.

6.4 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may mean that some platform features are no longer available to you.

7. User Rights

gogo bd respects the data rights of all users. You have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to obtain this information.

7.2 Right to Rectification

If the information on your account is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

If you wish to stop receiving promotional messages, you can do so at any time through your account settings or by contacting our support team. However, it is not possible to stop important account-related notifications.

7.5 Right to Lodge a Complaint

If you have any objection to how we use your information, you can contact us directly. We take every complaint seriously and aim to resolve it promptly.

8. Protection of Minors

gogo bd strictly ensures that only persons aged 21 or over may use the platform. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we suspect that an account belongs to a minor, that account will be suspended and additional verification will be requested.

If a parent or guardian suspects that their minor child is using the platform, please contact our support team immediately. The relevant information will be deleted promptly and the account will be closed.

9. Policy Changes and Notifications

gogo bd reserves the right to amend this privacy policy when necessary. Notifications will be provided based on the nature of the change:

9.1 Major Changes

If there is any significant change to how information is collected or used, a notification will be sent to the registered email address and you will be required to approve the new policy when logging in to the platform.

9.2 Minor Changes

For changes to wording or minor technical adjustments, the updated policy will be published on the website. The date of the update will be noted at the beginning of the policy.

For more details about changes to the policy, you can visit our FAQ section.

10. Contact and Complaints

For any questions about this privacy policy, requests to correct information, or complaints, please contact our support team. We are available 24 hours a day, seven days a week in Bengali and English.